Tour operator websites in Kenya: enquiries, quotations or instant bookings? Ken Designers | Buyer decision and acceptance worksheet Prepared 13 October 2026. Illustrative planning tool; confirm your own business rules. Business and contact: ____________________ Current website or system: ____________________ Primary problem and evidence: ____________________ Who will operate the result: ____________________ Budget range and target date: ____________________ DECISIONS TO DISCUSS 1. Choose the smallest useful booking workflow Required behaviour / exclusions: ____________________ Supplier answer and evidence: ____________________ 2. Write itinerary pages that support a decision Required behaviour / exclusions: ____________________ Supplier answer and evidence: ____________________ 3. Define availability and price ownership Required behaviour / exclusions: ____________________ Supplier answer and evidence: ____________________ 4. Compare the three sales approaches Required behaviour / exclusions: ____________________ Supplier answer and evidence: ____________________ 5. Keep payment events separate from reservation events Required behaviour / exclusions: ____________________ Supplier answer and evidence: ____________________ 6. Test customer and staff journeys before launch Required behaviour / exclusions: ____________________ Supplier answer and evidence: ____________________ ACCEPTANCE CHECKS [ ] Enquiry — Bespoke trips awaiting staff quotation — Complete dates/party details reach the responsible person Expected result / responsible owner: ____________________ Observed result and date: ____________________ [ ] Quotation — Negotiated itinerary with an agreed offer — Customer sees the correct version, inclusions and expiry rule Expected result / responsible owner: ____________________ Observed result and date: ____________________ [ ] Instant booking — Defined inventory and dependable price — Unavailable slot is rejected and capacity updates once Expected result / responsible owner: ____________________ Observed result and date: ____________________ [ ] Deposit collection — Approved staged-payment process — Payment and remaining balance are recorded separately Expected result / responsible owner: ____________________ Observed result and date: ____________________ [ ] Cancellation request — Staff-reviewed change to a confirmed booking — Request does not silently trigger an unapproved refund Expected result / responsible owner: ____________________ Observed result and date: ____________________ HANDOVER [ ] Account access and relevant ownership/licences agreed [ ] Staff training and routine edit demonstrated [ ] Recovery, export and support responsibilities documented [ ] Public status and claims match what was actually tested Read the guide: https://kendesigners.com/articles/tour-operator-website-booking-kenya/ Quotation: https://kendesigners.com/contact/ Phone: +254 758 958 928