Many businesses budget for building a site and forget what keeps it running. A neglected website slowly breaks, slows down and becomes a security risk.
What maintenance covers
Hosting and domain renewal, software and security updates, backups, and fixing things that break. On a store, it also means keeping payments, plugins and integrations working as they change.
Why it is not optional
Out-of-date software is the most common way sites get hacked. A site that is never updated also gets slower and more fragile over time. Maintenance is cheaper than recovering from a breach or a rebuild.
What to expect
Costs depend on the site. A simple brochure site needs little, an active store needs more attention. The key is knowing who is responsible before something goes wrong, not after.
Written by
Founder and lead developer at Ken Designers, the Nairobi studio behind websites, online stores, apps and POS systems for 300+ businesses. Best Software Developer of the Year 2026 (Digitally Fit Awards by KEOnline).
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